Frequently Asked Questions

Questions

📦 When will my order arrive?
Orders are prepared and dispatched within 1–2 business days. Delivery within Poland usually takes 2–5 business days after dispatch.

🚚 Where do you deliver?
We currently ship exclusively within Poland. International shipping may be added in the future.

🔍 How can I track my shipment?
You will receive a tracking link by email once your order ships.

💳 Which payment methods do you accept?
We accept secure online payments including major cards and local payment methods such as BLIK.

⏳ What should I do if my delivery is delayed?
If your order is delayed, contact us at info@aerolytehub.com with your order number and we will assist you.

🔁 Can I return my order?
Yes, within 30 days if the watch is unused and returned in original packaging.

❗ What if I receive a damaged or incorrect item?
Notify us within 7 days with photos and order details. We will arrange a refund or replacement.

⌚ Are your watches suitable for everyday wear?
Yes. Our watches are designed for daily use with durable materials and reliable mechanisms.

💬 Need more help?
Email: info@aerolytehub.com
Phone: +48 786 194 492
Business hours: Monday to Friday, 9:00 AM – 5:00 PM